Responsible Gaming

Hexabet Casino is committed to promoting gambling as entertainment, not as a way to make money or solve financial problems. Responsible gaming means understanding that gambling involves risk, setting practical limits and making informed decisions about how you play. If gambling begins to affect your finances, relationships, work, health or wellbeing, take a break and seek support.

Hexabet Casino operates under a licence issued by the Curaçao Gaming Control Board, licence reference OGL/2024/112/0974, and requires account verification before any withdrawal is processed.

Gamble for entertainment

Gambling outcomes cannot be guaranteed. Games may involve chance or other factors that are outside your control, and previous results do not determine what happens next. A losing run does not make a win more likely, while a previous win does not mean that another win will follow. Do not treat gambling as an investment, a source of income or a reliable way to recover money you have lost.

Before you play, decide how much time and money you are comfortable spending. Only gamble with money that remains after essential expenses, including housing, food, utilities, transport, education, debt repayments and other commitments. Your gambling budget should be separate from money needed for everyday living, savings or family responsibilities. If losing the amount would create stress or financial difficulty, it is not an affordable amount to gamble.

Practical ways to stay in control

Set a spending limit before you start and do not increase it during a session.
Set a time limit and take regular breaks away from your device.
Keep track of deposits, bets, wins and losses instead of relying on memory.
Never borrow money, use credit intended for essential expenses or sell possessions to gamble.
Do not gamble when you are upset, tired, affected by alcohol or other substances, or under pressure.
Avoid chasing losses by increasing your stakes or playing for longer.
Treat winnings as part of the gambling experience, not as guaranteed income.
Keep your account details and payment methods secure, and never allow another person to use your account.

It can help to tell someone you trust about your limits. A partner, friend or family member may help you stay accountable and notice changes in your gambling habits. Remember that taking a break is a sensible way to protect your wellbeing. You do not have to wait for gambling to become a serious problem before changing your habits.

Recognising harmful gambling

Gambling problems can develop gradually and may affect anyone, regardless of age, income or previous experience. Early action can make it easier to regain control. Gambling may be becoming harmful if it occupies a lot of your thoughts, feels difficult to stop or creates stress in other parts of your life.

Possible warning signs

Spending more time or money gambling than you intended.
Trying repeatedly to win back losses or feeling unable to stop after losing.
Increasing bet sizes or playing for longer to achieve the same excitement.
Hiding gambling activity, deposits, losses or account statements from other people.
Feeling restless, irritable or anxious when trying to cut down or stop.
Gambling to escape stress, loneliness, sadness or other difficult feelings.
Borrowing money, missing payments or experiencing financial problems because of gambling.
Neglecting work, study, sleep, health, relationships or other responsibilities.
Arguing with people close to you about your gambling.
Feeling guilt, shame or regret after gambling but continuing to play.
Thinking about gambling when you have decided not to.
Using another account, payment method or person to continue gambling after reaching a limit.

One warning sign can be enough to justify taking a break and speaking with someone you trust. You do not need to wait until a serious problem has developed before asking for help. A qualified support service can help you understand your options in a confidential and non-judgemental setting.

Limits, breaks and self-exclusion

Use the responsible gaming features available through your Hexabet Casino account to help manage your play. Depending on the feature, you may be able to set or request limits relating to deposits, wagering, losses, session time or account access. These tools are intended to support your decisions, so choose settings that reflect your circumstances, income and budget.

Planning your limits

Work out a realistic gambling budget using only discretionary money.
Decide how often you will play and how long each session will last.
Set limits before gambling rather than after you have started.
Review your activity regularly and check whether your actual play matches your plan.
If you reach a limit, stop playing and do not try to work around it with another payment method or account.

If you feel unable to control your gambling, consider requesting a temporary account break, account closure or self-exclusion where that option is available. An account restriction should be treated seriously. Do not create another account, use another person's account or ask someone else to place bets for you while a restriction is active.

If you need help understanding the available controls, use the support channel displayed on the Hexabet Casino website. Limit settings and account restrictions may operate according to the relevant process and applicable requirements. You remain responsible for your gambling until a requested restriction has been confirmed as active. If you are concerned about immediate access to gambling, stop using the service and seek independent assistance.

Protecting your account

Your account should be used only by you. Keep passwords, payment information and access devices secure. Do not share login details or allow another person to gamble on your behalf. Account security supports responsible gaming by helping you maintain control over activity, spending and access.

Support in Australia

If gambling is affecting you or someone close to you, confidential support is available in Australia. Gambling support services can provide counselling, information, financial guidance and practical strategies for reducing or stopping gambling. You can contact a service even if you are unsure whether your gambling is a problem.

You may also wish to speak with your general practitioner, a qualified counsellor or a financial counsellor. These professionals can help you consider the effects gambling may have on your mental health, relationships and finances. If you are supporting another person, remember to look after your own wellbeing and seek advice about setting appropriate boundaries.

Where to seek help

Use official Australian government or health-service resources to find gambling support in your state or territory.
Consider contacting a free, independent financial counselling service if gambling has caused money problems.
Speak with a general practitioner or qualified mental health professional if gambling is affecting your mood, sleep or wellbeing.
For urgent emotional distress or immediate danger, contact emergency services or an appropriate crisis support service in Australia.
If gambling has caused conflict or safety concerns at home, move to a safe place and seek appropriate support.

Support is also available for family members and friends affected by another person's gambling. You can seek information about communication, finances, boundaries and your own wellbeing without taking responsibility for controlling someone else's behaviour.

Hexabet Casino cannot provide medical, psychological, legal or financial advice. The information on this page is general and does not replace professional support. Gambling should remain optional, affordable and within your control. If it is no longer enjoyable or affordable, stop and seek help.