Privacy Policy

This Privacy Policy explains how Hexabet Casino may collect, use, store and protect information when players visit the website, create an account, use casino services or contact support. We aim to handle personal information responsibly, transparently and only for appropriate business, legal and security purposes. By using the website, players acknowledge that information may be handled as described below.

Hexabet Casino operates under a licence issued by the Curaçao Gaming Control Board, licence reference OGL/2024/112/0974, and requires account verification before any withdrawal is processed.

Information we may collect

The information collected will depend on how a player uses the website and the services available. Some information is provided directly by the player, while other information may be collected automatically when the website or account is used. We try to collect information that is relevant to the purposes explained in this policy.

Account and contact details

When a player registers or updates an account, we may handle details such as a name, date of birth, residential or contact information, username, account credentials and communication preferences. We may also retain messages, enquiries and information provided when a player contacts customer support. This information helps us create and manage an account, provide requested services, respond to questions and communicate important account or service information.

Identity and verification information

To help confirm identity, age, eligibility and account ownership, we may request verification information and documents. This may include identity documents, proof of address, information about the source or use of funds, and other information reasonably required for security or compliance checks. Verification information may be reviewed by authorised staff or specialist service providers working for the website.

Payment and transaction records

We may handle information about deposits, withdrawals, wagers, wins, losses, account balances and other transactions. Payment details may be processed through payment providers. We may receive transaction confirmations or limited payment information from those providers, but payment processing can involve separate terms and privacy notices. Transaction records help us operate the account, identify unusual activity, resolve disputes and meet record-keeping obligations.

Device, technical and usage information

When a player visits or uses the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, pages viewed, approximate location, access times and interaction data. We may also record information about login attempts, account activity and security events. This information helps us keep the website working, understand usage, prevent misuse and improve the player experience.

How we use information

Personal information may be used for the following purposes. The particular information used and the reason for using it will depend on the circumstances and the services requested by the player.

To create, maintain and administer player accounts.
To provide casino services, process account activity and display relevant account information.
To process deposits, withdrawals and other payment or transaction instructions.
To verify identity, age, account ownership and eligibility to use the website.
To conduct anti-fraud, anti-money-laundering, security and risk checks.
To detect, investigate and prevent suspicious, unlawful or prohibited activity.
To provide customer support and respond to questions, complaints and requests.
To send service messages, including security alerts, account notices and changes to important terms.
To send marketing communications where permitted and where the player has provided or not withdrawn the necessary consent.
To personalise, analyse and improve website features, services, content and usability.
To meet legal, regulatory, tax, accounting and other mandatory obligations.
To protect the rights, property, safety and security of the website, players and other people.

We may use information where it is necessary to provide a requested service, to comply with an obligation, to protect the website and its users, or where there is another lawful and appropriate basis for doing so. Where consent is used for a particular purpose, a player may withdraw that consent as described in the section on privacy rights. Withdrawing consent does not affect processing that has already taken place lawfully or processing that is required for other purposes.

Sharing information

Information may be shared with service providers that help operate the website and related services. These may include payment processors, identity and verification providers, fraud prevention services, technology providers, customer support providers, hosting services and professional advisers. Such providers should receive information only as needed for their role and are expected to handle it securely.

Information may also be disclosed where necessary to comply with a legal or official request, enforce applicable terms, investigate suspected wrongdoing, protect people from harm, or support a business change such as a restructure or transfer of services. We do not intend to sell player personal information as a standalone product.

International handling

Some service providers may store or process information in Australia or another country. Where information is handled across borders, reasonable steps should be taken to protect it and to ensure that the relevant provider handles it for authorised purposes. International handling may be necessary to provide technical, payment, verification or support services.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to remember preferences, keep sessions secure, support account functions, measure website performance and understand how visitors use the website. Some cookies may be placed by service providers that assist with analytics, security or other website functions. Cookies can help provide a smoother experience, but some website features may not work correctly if certain cookies are blocked.

Players can manage or remove cookies through the settings of their web browser. Browser settings may allow a player to block all cookies, accept cookies selectively, delete existing cookies or receive a notification before a cookie is stored. The available controls differ between browsers and devices. Changing these settings may affect the operation or availability of parts of the website.

Security measures

We use reasonable administrative, technical and organisational measures intended to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, authentication processes, monitoring, secure systems and staff or supplier procedures. No website, online account or electronic transmission can be guaranteed to be completely secure, so players should use strong, unique credentials and keep login information confidential.

If a player believes that an account or personal information has been accessed without permission, they should contact support as soon as possible and change relevant credentials. We may need to verify the identity of a person making a security or privacy request before taking action.

How long information is kept

Personal information is generally kept only for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security, reporting and business records. Some records must be kept for a period required by law even after an account is closed. The length of time will depend on the type of information and the reason it was collected. When information is no longer required, it may be securely deleted, anonymised or otherwise handled in accordance with applicable requirements.

Your privacy rights and contacting us

Depending on the circumstances and applicable requirements, players may have rights in relation to personal information held about them. These rights can be subject to reasonable exceptions, including where information must be retained, where disclosure could affect security or fraud prevention, or where a request cannot be completed without affecting another person’s privacy.

How to exercise your rights

Players can contact support@hexabetcasino.top to make a privacy or data request. In that message, please explain the request clearly and provide enough information to help identify the relevant account. For security, we may ask for reasonable information to verify the requester’s identity before providing information or making changes.

Access: request a copy of personal information held about you, subject to applicable exceptions.
Correction: ask us to correct information that is inaccurate, incomplete or out of date.
Deletion: request deletion of personal information where it is no longer required or where another applicable right allows deletion.
Marketing consent: withdraw consent to marketing communications or ask for marketing preferences to be updated.

A request to delete information may not apply to records that must be retained for legal, security, fraud prevention, dispute resolution or other legitimate purposes. Similarly, withdrawing marketing consent will not stop essential service communications, such as account, transaction, security or policy notices. Marketing messages may also include an unsubscribe or preference option where appropriate.

Complaints and policy updates

If a player has a concern about how personal information has been handled, they can contact support@hexabetcasino.top with details of the concern. We will review privacy enquiries and respond within a reasonable timeframe, subject to the nature of the request and any identity checks required.

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology or applicable requirements. The current version published on the website will apply from its stated or publication date. Players should review this page periodically. Continued use of the website after an update may indicate acceptance of the revised policy, where permitted.