Terms & Conditions

These Terms & Conditions explain the rules that apply when you access or use Hexabet Casino. Please read them carefully before opening an account, depositing funds, placing bets or using any services. By using the website, you confirm that you understand and agree to these terms. If you do not agree, you should not use the website or its services.

Hexabet Casino operates under a licence issued by the Curaçao Gaming Control Board, licence reference OGL/2024/112/0974, and requires account verification before any withdrawal is processed.

1. General terms and account eligibility

These Terms & Conditions form a legal agreement between you and the operator of Hexabet Casino. They apply to the website, account services, games, payment functions, promotional offers and any other related services made available through the website. Additional rules may apply to particular games, promotions or features. Where additional rules are provided, they form part of these Terms & Conditions.

You must read these terms, the Privacy Policy, responsible gambling information and any applicable game or promotion rules before using the website. By creating an account, logging in, depositing money, wagering or otherwise using the website, you accept the terms in force at that time. If there is any inconsistency between these terms and a specific game or promotion rule, the specific rule may apply to that game or promotion.

The website is intended for people who are legally permitted to participate in online gambling in their location. You are responsible for checking that your use of the website is lawful. You must not access or use the website from a location where online gambling is prohibited or restricted. Hexabet Casino may restrict or refuse access where required by law, regulation, internal controls or responsible gambling procedures.

Registration requirements

You must meet the minimum legal age and all other eligibility requirements that apply to online gambling in your location.
You must provide accurate, current and complete information when registering and whenever your account details change.
You may hold only one personal account unless the operator expressly permits otherwise.
Your account must be used only by you. You must keep your login details confidential and must not allow another person to access or use your account.
You must notify the operator promptly if you suspect that your account details have been lost, disclosed, misused or accessed without permission.
You must not create an account on behalf of another person or use another person’s payment method without permission.

The operator may carry out identity, age, address, payment and source-of-funds checks. You agree to provide reasonable documents or information when requested. Until checks are completed, access to some services, deposits, withdrawals or account activity may be limited. Providing false, misleading or incomplete information may result in account restrictions, cancellation of transactions or closure of the account.

2. Deposits, withdrawals and transactions

You are responsible for all activity carried out through your account, subject to any investigation of unauthorised use. You should review your account history regularly and contact the operator through the available support channel if you identify an error or transaction you do not recognise.

Funds added to your account must come from a payment method held in your name or otherwise authorised for your use. Payment methods may be subject to verification. The operator may reject, reverse or investigate transactions that appear suspicious, unauthorised, fraudulent or inconsistent with these terms or applicable requirements.

You must not use the website as a bank account, payment transfer service or means of moving money between people. Deposits should be made only for the purpose of participating in the available services. You must not deposit funds using money that you cannot afford to lose, and you remain responsible for understanding the financial consequences of gambling.

Payment conditions

Deposits are subject to available payment options, processing checks and any applicable limits displayed on the website.
Withdrawal requests may be reviewed before processing, including for identity, account, payment and regulatory checks.
The operator may return funds to the original payment method where appropriate or use another permitted method.
You must not attempt to withdraw funds that are subject to a dispute, chargeback, investigation or unresolved verification requirement.
If an account is closed, any remaining balance will be handled in accordance with these terms and applicable law, subject to verification and the resolution of outstanding obligations.
You are responsible for checking transaction details before confirming a deposit, wager or withdrawal request.

If a technical or administrative error results in an incorrect balance, credit or payment, the operator may correct the error. If you receive funds or credits to which you are not entitled, you agree to notify the operator and repay or permit the recovery of the relevant amount. The operator may set off an amount owed against funds held in your account where legally permitted.

Any applicable fees, currency conversion costs or charges imposed by a payment provider may be your responsibility. Processing times can vary depending on the payment method, verification requirements, technical conditions and third-party providers. Information displayed on the website may change from time to time.

3. Games, promotions and responsible gambling

Games and wagering services are provided for entertainment. Gambling involves financial risk and outcomes cannot be guaranteed. You should only gamble with money you can afford to lose. No strategy, system or pattern can guarantee a particular result.

A wager or game entry may be accepted, rejected or cancelled in accordance with the applicable rules. If a game, market, result or transaction is affected by a clear technical, pricing, display or settlement error, the operator may correct or cancel the affected activity where permitted. Game results and settlement information may be subject to review.

Promotions and bonuses

Promotions, bonuses, rewards and promotional competitions are subject to their own terms. These terms may include eligibility criteria, activation requirements, expiry periods, wagering conditions, game restrictions, maximum values or withdrawal rules. You must read the relevant promotional terms before participating. If there is a conflict between these general terms and promotion-specific terms, the promotion-specific terms will apply to that promotion.

The operator may change, suspend or withdraw a promotion where reasonably necessary, including where there is suspected abuse, an error, technical disruption or a change in legal or operational requirements. A promotion must not be used in a way that is fraudulent, unfair, misleading or contrary to its stated purpose.

Responsible gambling

Hexabet Casino supports safer gambling. You should set personal limits, take regular breaks and monitor the time and money you spend. Available responsible gambling tools may include deposit limits, loss limits, session reminders, time-outs, account restrictions or self-exclusion. These tools may have conditions or processing periods, so you should not continue gambling while waiting for a requested restriction to take effect.

If gambling is affecting your finances, relationships, work or wellbeing, stop and seek independent support. You can ask the operator about available account restrictions and support information. You should never attempt to bypass a self-exclusion or other gambling restriction by opening another account or using another person’s account.

4. Website use, privacy and account closure

You may use the website only for lawful purposes and in accordance with these terms. You must not interfere with the operation or security of the website, introduce malicious software, use automated tools without permission, scrape or copy content, manipulate games or transactions, or attempt to gain unauthorised access to any account, system or data.

You must not use the website to commit fraud, facilitate unlawful activity or conceal the source of funds.
You must not exploit software faults, promotional errors or vulnerabilities.
You must not upload or transmit material that is unlawful, abusive, harmful or misleading.
You must not impersonate another person or misrepresent your identity or connection with any person or organisation.
You must comply with reasonable security instructions and all applicable laws when using the website.

Website content is provided for general information and may be updated, corrected, suspended or withdrawn without notice. The operator aims to provide a reliable service but does not guarantee that the website will always be available, uninterrupted, error-free or compatible with every device. Maintenance, telecommunications issues, software faults and events outside reasonable control may affect access.

Privacy and communications

Personal information is collected, used, stored and disclosed in accordance with the Privacy Policy and applicable Australian privacy requirements. This may include information needed to create and manage your account, process payments, verify identity and age, prevent fraud, meet legal obligations and provide customer support. You should ensure that your contact and account information remains accurate.

Suspension, closure and changes

The operator may suspend, restrict or close an account where there is a suspected breach of these terms, failed verification, responsible gambling concern, payment issue, suspected fraud, legal requirement or another legitimate operational reason. Where appropriate, you may be informed of the reason and any steps available to resolve the matter. Closure does not remove obligations that arose before closure.

These terms may be changed from time to time to reflect legal, regulatory, technical or operational developments. The current version will be made available on the website. You should review the terms regularly. Continuing to use the website after an updated version is published indicates acceptance of the revised terms.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue to operate to the extent permitted by law. These terms are governed by the laws that apply to the relevant services and your use of the website. Nothing in these terms excludes, restricts or modifies any consumer guarantee, right or remedy that cannot lawfully be excluded under Australian law.